Frequently Asked Questions
For over 15 years, PTI Amusements has been the go-to choice for premium Amusement & Inflatable Rentals & Planning for the residents of the Ottawa Region, offering a wide selection of inflatables Games, Slides & Bouncy Castles to make your event unforgettable & memorable. Our experienced staff works with thousands of customers each year, ensuring seamless rentals and successful events.
Below are some of our most frequently asked questions to help guide you. If you need further assistance, give us a call at 613-704-7610 for live support. We’ll help you find the perfect bounce house, inflatable obstacle course, water slide, tents, tables, and more for your celebration!
For over 15 years, PTI Amusements has been the go-to choice for premium Amusement & Inflatable Rentals & Planning for the residents of the Ottawa Region, offering a wide selection of inflatables Games, Slides & Bouncy Castles to make your event unforgettable & memorable. Our experienced staff works with thousands of customers each year, ensuring seamless rentals and successful events.
Below are some of our most frequently asked questions to help guide you. If you need further assistance, give us a call at 613-704-7610 for live support. We’ll help you find the perfect bounce house, inflatable obstacle course, water slide, tents, tables, and more for your celebration!
General Questions About Inflatable Rentals ❓
Question Text Hover Effect: TranslateX 8px
Q. What does the price include?
A. Prices include the set-up & removal, some travel fees do apply. Chek out our delivery area map for delivery costs in your area
Question Text Hover Effect: TranslateX 8px
Q. Do you deliver to other cities not listed on your website?
A. Yes, contact our office for a quote at: 613-704-7610.
Question Text Hover Effect: TranslateX 8px
Q. How does set up & pick-up work?
A. Delivery is usually between 8 AM – 12 PM on the day of your event and we pick up at the scheduled end of rental period For special arrangements, call 613-704-7610. Exact delivery times and return pickup time is discussed prior to delivery.
Question Text Hover Effect: TranslateX 8px
Q. How does it work?
A. An electric blower keeps air in the attraction the entire time. Once unplugged, it will deflate. Our blowers require a power source nearby, we will provide an extension cord.
Question Text Hover Effect: TranslateX 8px
Q. What if I don’t have a power source?
A. If you do not have a power source available, we do have generators for rent.
Safety & Regulations ❓
Question Text Hover Effect: TranslateX 8px
Q. How are the attractions cleaned?
A. We clean & sanitize our attractions, both prior and post use. They are thoroughly cleaned of any dirt or debris. Our goal is to ensure our service meets the highest standard possible. Check out our cleaning process
Question Text Hover Effect: TranslateX 8px
Q. Are we Licensed or Certified for Public Events?
A. Yes PTI Amusements. is TSSA (Technical Standards and Safety Authority) Licensed. Annually we renew permits for Bounce Houses, Slides, Obstacle Courses so that you can use them for Public Events. Each year an inspector from the T.S.S.A inspects our equipment and issues a report allowing the device to be used for Public Event in Ontario. If you want to learn more contact us at 613-704-7610.
We also Employ a Certified ADMI (Amusement Device Mechanic Inflatables). What does that mean? Installing Bounce Houses, Slides, Obstacle Courses for Public Events requires that the ADMI completes an inspection after installation. The ADMI will ensure Anchoring is secure and units are free of any damage. Also the ADMI will decide if the device(s) are safe to operate if wind or rain is present. Safety is the most important aspect to our operations.
We also Employ a Certified ADMI (Amusement Device Mechanic Inflatables). What does that mean? Installing Bounce Houses, Slides, Obstacle Courses for Public Events requires that the ADMI completes an inspection after installation. The ADMI will ensure Anchoring is secure and units are free of any damage. Also the ADMI will decide if the device(s) are safe to operate if wind or rain is present. Safety is the most important aspect to our operations.
Question Text Hover Effect: TranslateX 8px
Q. Do we supervise the inflatable(s) ourselves?
A. YES, you as the renter are responsible for Supervision at all times as governed by the TSSA. Safety Rules are attached to each inflatable structure and should be read by Adults prior to operation. Our moto encompasses fun, but we hold safety to the highest standard. Our installers will also reiterate and reinforce Safety instructions & use while they are there & ready to answer any question you may have.
Question Text Hover Effect: TranslateX 8px
Q. What rental requires TSSA Certification?
A. Types of inflatable such as Bounce Houses, Slides, Obstacle Courses are required to be supervised by our Trained Ride Attendant(s) at public events.
Question Text Hover Effect: TranslateX 8px
Q. Are you insured?
A. YES, we are insured under a Commercial Liability Insurance Policy.
Weather & Setup Concerns ❓
Question Text Hover Effect: TranslateX 8px
Q. What is your weather policy?
A. Please us 24 hours in advance if you wish to cancel.
Question Text Hover Effect: TranslateX 8px
Q. How big are the units?
A. Our attractions come in a wide variety of sizes, their sizes are listed in the products descriptions. However, please allow 2' of clearance on each side of the bounce house or jumper, water slide, obstacle, or tent
Question Text Hover Effect: TranslateX 8px
Q. What types of surfaces can you set up on?
A. We can set up on grass (our favorite and the safest option for kids), dirt, asphalt, and concrete. However, we cannot set up on any type of rock, as the constant friction can damage the vinyl jumps. If your setup location is anything other than grass, please let us know in advance so we can bring the appropriate equipment to ensure a safe setup
Question Text Hover Effect: TranslateX 8px
Q. How can I access my contract & safety rules?
A. You can find them through the link on your receipt after placing an order or by contacting our office. Safety details are also available on our website’s Safety page
Question Text Hover Effect: TranslateX 8px
Q. Can I pick up and set up my rental myself?
A. NO, for safety reasons, we handle all setups & pickups. Our team ensures the setup area is suitable, uses the correct equipment, and secures the inflatable properly with stakes, tie-downs, and anchors for safe operation as stipulated by the TSSA. Our moto is fun, but our & your safety is our top priority
Question Text Hover Effect: TranslateX 8px
Q. Who delivers my rental?
A. Our friendly, knowledgeable delivery staff will handle your setup & install. They are background-checked and will be wearing a PTI Amusements uniform for easy identification. Feel free to ask them any questions!
Question Text Hover Effect: TranslateX 8px
Q. Can inflatables be set up indoors?
A. Yes! Since inflatable sizes vary, we’ll work with you to ensure your selected rental fits your venue
Question Text Hover Effect: TranslateX 8px
Q. What if there is a problem after the delivery staff has left?
A. We have staff on-call anytime until 6 PM EST, contact us at 613-704-7610.
Booking & Payment Questions ❓
Question Text Hover Effect: TranslateX 8px
Q. What payments do you take?
A. Credit Cards, Business Cheque & Cash (Cash payment must be in exact change & understood in advance). Credit Card Convenience Fee 3% of total Invoice.
Question Text Hover Effect: TranslateX 8px
Q. What if we need to cancel?
A. Please give our office a call 24 hours in advance: 613-704-7610. Cancellation equals loss of 50% Deposit Payment. Customer Notice: only 1 Rain Date is offered, must be selected the same year sale (2025) if you cannot complete your scheduled Rain Date. Cancelling your order entirely will equal loss of the deposit payment. We clearly make this statement to you. Due to increased operational expenses this policy is necessary for the sustainability of our business.
Question Text Hover Effect: TranslateX 8px
Q. Do you require a deposit?
A. Yes, all orders require a 50% Non refundable deposit which can be paid by Business Cheque or with Credit Card, E-Transfers to Rentals@partytime-inflatables.com Please note you must pay the remaining balnce prior to or on delivery.
